Shipping & Returns

RETURNS AND EXCHANGES

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jacques@legacyproducts.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jacques@legacyproducts.co.za

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please note courier companies do not cover breakages for glass or ceramic products and therefore we cannot be held liable for it as everything is checked before dispatch. Should a product be damaged or missing any parts/accessories at the time of delivery, you must notify us within 24 (twenty four) hours of receiving your delivery.

Collection of the product will be arranged at no charge. Once we have inspected the product and the return has been validated we will, at your choice, replace the product (if such a replacement is possible and provided we have stock of the same item purchased) or credit your account with the purchase price of the product or arrange a refund, should that be your preference.

Exceptions / non-returnable items
Certain types of items cannot be returned, like toilet paper. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

DEFECTIVE PRODUCTS

We do our best to ensure that the products supplied to you are of a high quality and sold without defects and are in good working order at the time of purchase. If the purchased product has been used according to the correct product usage guidelines the necessary arrangements will be made for a replacement (with the same or similar product) or we will credit your account accordingly.

The following will not be regarded as defects and will not qualify as a return:

  • Faults or damage as a result of normal and acceptable wear and tear;
  • Faults or damage as a result of incorrect or improper use;
  • Failure to adequately care for the product;
  • Faults or damage owing to unauthorised alterations.

To ensure such a request is processed as swiftly as possible you are responsible for the following:

All goods returned must be in their original condition, which includes packaging. All products will be inspected on return. We will arrange for the collection of the defective product and re-delivery if required. This includes the organising and payment of the courier and courier fee, unless otherwise prearranged. Upon receipt of the returned goods and confirmation that the inspection was carried out, we will arrange for a replacement (with the same or similar product) or credit your account accordingly.

CHARGES

When a product is returned to us and not all the accessories sold with the product forms part of this return, we are entitled to refuse the return and only to replace the item that was returned, or to estimate the value of the missing accessories and only to credit or refund in respect of the returned product.

If a product is returned that doesn’t comply with the mentioned policy, liability for the reimbursement of the cost of collecting and delivering back to the sender will fall with the sender.

INCORRECT PRODUCT(S) DELIVERED

In the event of an incorrect product delivered to you, you must notify us within 24 (twenty four) hours of such delivery by logging a return on the website or you may email jacques@legacyproducts.co.za for assistance.

The collection of the incorrect product delivered will be arranged at no charge. Once we have inspected the product and validated the return, the delivery of the correct product will be arranged as soon as possible (if the correct product is available) or credit will be passed to your account or a refund, if that is your preference.